Cookie Policy
Related documents: Privacy Policy · Terms and Conditions
This page describes how Helios Systems, LLC uses cookies and similar storage on heliopshub.com. It is a business-policy description of current site behavior, not legal advice.
1. What cookies are
Cookies are small text files stored by your browser. This site also uses local storage for some session and cart functions. Together they help the site remember a signed-in session or items in a cart.
2. Cookies we use today
Strictly necessary
These are required for the site to work. They do not require advertising consent.
- helios_refresh — HttpOnly refresh cookie used to keep a signed-in session.
- helios_session_hint — a non-secret hint that a session may exist, so the site can show the correct account state.
- Local storage — cart contents, related checkout helpers, and, if you start a guest support chat, a local conversation token (
helios-support-guest) so you can continue that thread in this browser.
Hosting and security logs from Netlify may also set technically necessary cookies or similar identifiers for the connection itself.
Analytics and advertising
Optional advertising cookies load only after you accept them in the cookie banner. If you accept, and a Meta Pixel ID is configured for this site, we may load the Meta Pixel from Meta Platforms, Inc. and send a PageView (and similar measurement events) so we can measure paid ads. The pixel script is not loaded if you reject optional cookies, or if no Pixel ID is configured. Google, TikTok, and LinkedIn tags are not installed.
Your choice is stored in this browser as helios_cookie_consent (local storage), so we remember accept or reject on later visits. That record is not an advertising cookie.
3. How to control cookies
- Use the cookie banner, or , to accept or reject optional advertising cookies at any time.
- You can block or delete cookies in your browser settings. Blocking strictly necessary cookies may prevent sign-in, cart, or checkout from working.
- You can sign out to clear the session hint on this device.
- Rejecting optional cookies, or clearing site data, stops the Meta Pixel from loading on later visits from this browser.
4. More information
Personal-information practices are described in the Privacy Policy. Questions: info@heliopshub.com or (757) 756-0907.