Privacy Policy
This Privacy Policy describes how Helios Systems, LLC ("Helios," "we," "us") collects, uses, and shares information when you visit heliopshub.com, create an account, place an order, download software, or contact us.
1. Information we collect
- Account information: name, email address, password hash, account type, and preferences you provide at registration.
- Order information: products ordered, shipping address, order notes, FFL or compliance details you submit, and payment status.
- Download and security logs: sign-in events, download authorizations, IP address, browser type, and timestamps to protect licensed software and prevent abuse.
- Communications: messages you send by email, phone, or the on-site support chat.
- Technical data: cookies or local storage used to maintain your session and cart; service logs from our hosting provider.
2. How we use information
- Create and manage your account and software entitlements.
- Process orders, verify restricted-state or FFL requirements, and fulfill shipments.
- Provide customer support and respond to inquiries.
- Protect the website, accounts, downloads, and product ecosystem from fraud and unauthorized access.
- Comply with applicable law and enforce our Terms and Conditions.
3. How we share information
We do not sell your personal information. We may share information with:
- Service providers that host the website, store data, send email, or process payments on our behalf.
- Shipping carriers to deliver physical products.
- Law enforcement or regulators when required by law or to protect rights, safety, and compliance.
4. Data retention
We retain account, order, and security records as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. Download audit logs may be retained for security and licensing compliance.
5. Security
We use industry-standard measures including encrypted connections (HTTPS), hashed passwords, access controls, and rate limiting. No method of transmission or storage is completely secure; you are responsible for safeguarding your account credentials.
6. Your choices
- You may update account details from your account page or by contacting us.
- You may request account closure by emailing info@heliopshub.com. Some records may be retained as required by law or for order history.
- Optional two-factor authentication is available for additional account protection.
7. Children
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
8. Changes
We may update this Privacy Policy by posting a new version on this page with an updated effective date. Material changes will be reflected in the version number shown at the top of this document.
9. Contact
Helios Systems, LLC
Operations: 109 Wilson Circle, Williamsburg, VA 23188
Registered office: 3917 Midlands Rd Ste 100, Williamsburg, VA 23188
Phone: (757) 756-0907
Email: info@heliopshub.com
See also: Terms and Conditions · Software EULA